Our Refund or Return Policy
Return Policy:
At The Shoe Rack, we are dedicated to ensuring your complete satisfaction with every purchase. We understand that circumstances may arise where returns or exchanges become necessary, and we are committed to making the process as seamless and convenient as possible for our valued customers.
Returns and Exchanges:
If you receive the wrong, damaged, or defective product, we sincerely apologize for any inconvenience caused and will gladly facilitate the return or exchange process. Simply contact our customer service team within 3 working days of receiving your order, and we will guide you through the necessary steps. Depending on the situation, we may ask you to ship the product back to our warehouse or arrange for a pickup service at your convenience.
Parcel Opening Video Requirement:
To expedite the process and ensure accuracy, we kindly request that you provide a parcel opening video to verify the condition of the product upon receipt. This video helps us assess the issue promptly and take appropriate action to resolve it.
Quality Issues:
In the rare event of a quality issue, we are committed to ensuring that you receive a product that meets our high standards. We will promptly exchange the defective item for a new one, providing you with peace of mind and confidence in the quality of our products.
Size Exchanges:
For exchanges due to sizing issues, we understand the importance of finding the perfect fit. Therefore, we offer the option to exchange your product for a different size. While we do ask customers to cover the shipping charges for size exchanges, we assure you that the benefits of finding the ideal fit far outweigh the minimal shipping costs.
Refunds:
In cases where the customer has not received the product within 30 working days of placing the order, or if the product is received damaged, we offer refunds upon customer request. We require proper documentation, including a parcel opening video for damaged products, to initiate the refund process. Once the returned item is received and inspected, we will initiate a refund to the original payment method or the customer's bank account, depending on the preference indicated by the customer. Please note that it may take a few business days for the refund to reflect in your bank account, depending on the processing time of your financial institution.
At The Shoe Rack, your satisfaction is our top priority. We strive to exceed your expectations at every turn and are dedicated to providing you with the best possible shopping experience. Thank you for choosing The Shoe Rack, where quality and customer satisfaction are paramount.